In this episode David shares a recent incident with a disgruntle customer who was extremely offensive. David discusses how difficult it is to remove the emotion while its happening. He shares how he needed to remember his roles is to resolve the problem not escalate it by allow emotion in. During his phone call, the customer continued to belittle every party involved. David had to keep his cool and find a solution. If you ever felt extremely frustrated by a customer or clients this is a great episode to listen to.
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Welcome to AwakenTheLeaderInside.com. My name is David Rubalcava and leadership development is my passion. Follow my journey as we share articles, podcasts, webisodes, books, and motivational quotes as we walk the path of leadership together. Don’t forget to subscribe to our newsletter. Join our movement #ATLiNation.
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